The Complicated People Playbook
October 01, 2026
11:30 AM EDT - 1:00 PM EDT
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Employers Network
1004 S Pine Street
Spartanburg, SC 29302
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HR professionals are on the front lines of today’s most complex people challenges. Every organization has individuals whose behaviors stall progress, disrupt team momentum, and quietly erode culture. These moments can drain a manager’s confidence, exhaust HR’s time, and create ripple effects across the entire employee experience. In a workplace where pressure is high and change is constant, HR plays a pivotal role in helping leaders move from frustration to transformation.
The Complicated People Playbook is an energizing, solutions-driven session that gives HR professionals the tools and language to empower leaders at every level. Rather than relying on outdated corrective approaches or putting out fires, HR attendees will learn how to equip their organizations with coaching-forward strategies that redirect challenging behaviors, rebuild accountability, and strengthen communication. This session arms HR with practical frameworks they can use immediately to help leaders create more resilient, collaborative, and high-performing teams.
Through engaging stories, interactive insights, and simple yet powerful tools, participants will walk away with fresh strategies for facilitating difficult conversations, coaching strong personalities, and shaping a culture where ownership and alignment thrive. This experience transforms complicated moments into culture-building opportunities, giving HR the confidence to guide leaders with clarity, consistency, and influence. Attendees will return to their organizations ready to elevate leadership, reduce drama, and champion a healthier, more productive workplace.
Learning Objectives
By the end of this session, participants will be able to:
- Recognize how complicated behaviors influence team dynamics and organizational culture and identify where HR can drive high-impact solutions.
- Equip leaders with practical coaching tools that redirect unproductive behavior, reinforce expectations, and build stronger accountability.
- Model emotionally intelligent leadership to help managers navigate difficult interactions, reduce tension, and sustain trust across teams.
- Apply real-world coaching tactics that transform complicated moments into opportunities for improved alignment, collaboration, and performance.
Meet our speaker, Robyn Knox, SHRM-SCP, SPHR, RCC:
Founder & CEO (Chief Encouragement Officer)
The HR Business Connect, LLC
Robyn Knox is the Founder and CEO of The HR Business Connect, LLC, an HR consulting, coaching, and leadership development firm based in the Upstate of South Carolina. With over 25 years of experience in turning people strategies into business results, Robyn partners with organizations to cultivate strong leaders, resilient cultures, and thriving workplaces. Her work has been recognized with honors including South Carolina’s HR Professional of the Year, Greenville SHRM’s Lifetime Achievement Award, and the 2025 SC Best in Business award for Professional Coaching and Mentoring. She was also named to SCBIZ’s inaugural South Carolina 500 and the Top 100 Women of 2026, both recognizing the state’s most influential leaders.
Robyn is a Registered Corporate Coach™, Maxwell Leadership Certified Team Member and Executive Program Leader, and an authorized partner for The Predictive Index, Everything DiSC®, and Five Behaviors™. Robyn holds multiple HR certifications, in addition to having a Master's in Human Resource Development.
A dedicated leader in her community, Robyn serves on the Board of Directors for Habitat for Humanity of Anderson County and as Chair of the Greenville County Workforce Development Board. She also serves as a Governor appointee on the South Carolina Workforce Development Board, and she has served for almost 10 years on the South Carolina SHRM State Council.
Robyn believes in the power of people to transform a business, and she is on a mission to help organizations and leaders achieve their fullest potential!
A very special thank you to our gold sponsor:
Tickets
$500.00 Event Sponsor
$20.00 Member Meeting
$30.00 Non-Member Meeting
REGISTRATION
Thank you for your interest in attending a SHRM Spartanburg. We are excited to meet you and hope the meeting offers knowledge and fellowship.
SHRM Spartanburg is a local chapter affiliate of the Society for Human Resources Management (SHRM) chapter. We are a dual membership chapter.
To attend a meeting, please pre-register as either utilizing one of the ticket options. This allows us to properly plan for meals, speaker and room setup, etc.
- The Student and Retiree rate is $20 per meeting/meal
- The Non-Member rate is $30 per meeting/meal
If a meeting is provided at no cost, you will still need to register; however there will not be an associated cost to your ticket.
Please note: Most meetings offer one (1) hour SHRM and HRCI credit toward continuing education requirements.
Membership questions can be directed to our VP of Members, [email protected].
SOLICITATION POLICY
There shall be no solicitation, either orally or through printed material, during SHRM Spartanburg meetings or social hour except for the social and meeting sponsor(s) hosting the specific meeting. No member may use the SHRM Spartanburg Membership Directory for purposes of solicitation or providing information about their organization. Members determined to be soliciting by a Board of Directors investigation will be subject to administrative action up to and including expulsion from membership without a refund of dues. There is no re-application period for expelled members.
